Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Falkirk | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last Updated: July 2026

Pharmacy Weight Loss Falkirk is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully before using our services.

1. Who We Are

Pharmacy Weight Loss Falkirk is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Falkirk and across the UK. We act as the Data Controller for all personal information you provide to us. Prescriptions and treatment plans are reviewed and approved by our registered pharmacist before dispatch, with delivery taking place within 1 working day of approval.

2. Data We Collect

We collect personal and health-related information necessary to provide safe, effective pharmacy services. This includes:

• Identity data: full name, date of birth, gender
• Contact data: email address, phone number, postal address
• Health data: medical history, current medications, weight, BMI, and other clinical information relevant to your weight loss treatment
• Payment data: billing information processed securely through our payment provider
• Technical data: IP address, browser type, and usage information collected when you visit our website

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data only for legitimate purposes directly related to your care and our business operations. These include:

• Assessing your suitability for weight loss treatments and medications
• Processing and fulfilling your orders following pharmacist approval
• Communicating with you regarding your treatment, orders, or account
• Maintaining accurate clinical and dispensing records as required by GPhC standards
• Complying with our legal and regulatory obligations
• Improving our website and services

Our lawful basis for processing health data is the provision of healthcare services and compliance with our legal obligations as a registered pharmacy.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies we use include essential cookies required for the website to function, and analytical cookies that help us monitor site performance. You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Healthcare professionals: where clinically necessary and in your best interest
• Payment processors: to securely handle your transactions
• Delivery partners: solely to fulfil your order
• Regulatory bodies: such as the GPhC or NHS, where we are legally required to do so
• IT and platform providers: who support our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain your personal and clinical records in line with NHS and GPhC guidance. Pharmacy records are generally kept for a minimum of 8 years from the date of last entry, or longer where required by law. When your data is no longer required, it is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored securely and access is restricted to authorised personnel only.

8. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain types of processing. To exercise any of your rights, please contact us using the details below. We will respond to all data-related requests promptly and in accordance with our legal obligations.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Falkirk
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009